Hey Sprint, Where's Your Customer Service?

On June 29, Sprint sent letters to more than 1,000 subscribers, saying their service had been terminated because of their excessive calls to customer service. In termination letters to offending customers, Sprint matter-of-factly said that the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.” Sprint generously zeroed out the affected customers account balances and said it would not charge an early termination fee.

So i waited a couple days and called customer service again. Never improving their network so lots of angry customers. This is largely due to Sprint's not-so-great Network Speed and Data Performance Ratings (77.8 and 87.7, respectively). The phone I ordered was the wrong one so I went to the Sprint store to exchange it for an upgraded Blackberry World Phone.

They've been known to , even to people outside their coverage area and even peace corps volunteers serving overseas It's also worth noting that their new approach to being the "un-carrier" and doing away with contracts is definitely a step in the right direction, but it's not totally what it looks like If you need to cut through T-Mobile's support, try them @TMobileHelp on Twitter, or go here for executive contact information (although it's defiitely outdated and lists the old CEO of the company'”some of it should get you to the right place if you need to escalate though.) Beyond that though, if you're willing to find an executive's email address and escalate with the good old Executive Email Carpet Bomb , as our friends at Consumerist call it, you'll have good luck.

I needed a phone that night so I had to pay off over $500 in charges to my canceled plan to get a new one and to make matters worse they did not even plan to give me a plan that night they were going to make to make me wait 24 hours to get my prexisting phone on a new plan.

I went to my local store to have them take the MotoQ and give me the Razor to make it right but was met with a: "There is nothing we can do; call the 800 number." I called Sprint on Monday to cancel my service (30 day no risk guarantee). So I thought I'd flesh out the picture a bit by recounting a positive customer service experience that I had with the company.

Theoretically, Sprint customers would see a boost in network coverage as a result of the merger—as evidenced by the coverage maps put together by analytics firm RootMetrics. During the presidential campaign, Trump made populist noises about barring another big telecom merger, between AT&T and the giant media company Time Warner.

The overly aggressive sales staff convinced her to switch plans to some freedom” plan with unlimited data, nd it would only be $160 a month. So many of those U.S. Cellular devices are old or obsolete that it decided to start fresh with phones optimized for Sprint's new Network Vision architecture , which boasts the most up-to-date CDMA and LTE technologies.

Sprint has actively tried to turn public perception around a few times, most recently with the announcement of a new company president and CEO, billionaire Marcelo Claure Despite these attempts, this is the second consecutive year that Consumer Reports puts them last for customer service rankings.

In July 2018 I upgraded 4 phones and at that time was offered a promotion plan. The second week we were there, we got Sprint to donate about ten phones for use in the shelters. I expect that means the company plans to have the 2.5GHz and 600MHz spectrum it would hold should the merger be finalized deployed by then and T-Mobile customers would also be on what's essentially a new network.

And Sprint phones today are built to work in more places with more network bands so it will be an even easier transition. Two-year contracts and employer-mandated phones can give the appearance of loyalty (retention) while unhappy customers are just waiting for the first chance to bolt.

In termination letters to offending customers, Sprint matter-of-factly said that the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.” Sprint generously zeroed out the affected customers account balances and said it would not charge an early termination fee.